Shipping policy
Thank you for shopping with CHRISTINA KENSHAE DANIEL LONG. We specialize in practical and stylish luggage and daily bag products for global consumers. Our core service principle is to conduct accurate order processing, adopt specialized protective packaging for箱包 goods, and provide reliable logistics arrangements to ensure all items reach customers in perfect condition within a standard delivery period.
1. Order Processing Time
After your order confirmation is successfully received, our team will complete product sorting, quality inspection and sealed packaging procedures within 1-3 business days, excluding weekends and United States public holidays. During large-scale promotions and order surges, standard processing schedules may be prolonged. We will send formal email notifications to customers once any major shipping delays occur.
2. Shipping Rates and Delivery Estimates
Shipping fees for all bag and luggage orders will be automatically calculated and intuitively displayed on the checkout page before payment submission, enabling full transparency of all logistics costs.
Estimated delivery times:
Standard Shipping: 15 business days
All quoted delivery durations are estimated values for reference only. Actual parcel arrival speed may be affected by courier service backlogs, customs clearance progress, extreme weather, cross-border logistics restrictions and national holiday arrangements.
3. Shipment Confirmation and Order Tracking
Once your箱包 order is dispatched from our warehouse, you will receive an official shipment confirmation email attached with exclusive tracking codes and parcel query channels.
Real-time tracking records and logistics status will generally be activated and available for online lookup within 24-48 hours after the carrier finishes parcel pickup and system entry.
4. Incorrect Address Disclaimer
Customers must double-check and confirm the accuracy and completeness of recipient shipping information during the checkout process to avoid delivery anomalies.
CHRISTINA KENSHAE DANIEL LONG assumes no liability for misdelivered, failed or returned parcels caused by inaccurate or incomplete address information provided by customers. Any parcels returned due to address errors will require additional reshipping fees to be covered by the buyer.
5. Lost and Damaged Parcel Resolution
If your parcel is confirmed missing during cross-border transportation, please submit a service request to our support team within 7 days of your expected delivery date for a full logistics investigation.
If your bag products arrive with surface scratches, structural damage or broken packaging upon delivery, please contact our team within 48 hours of receipt. Clear photos of damaged items and original packaging are required for verification, and we will actively resolve the issue for you.
6. Product Care & Customs Shipping Rules
Each luggage and daily bag product is equipped with dedicated care guidelines for daily use and storage. Customers shall follow the official instructions for maintenance. CHRISTINA KENSHAE DANIEL LONG will not be responsible for product damage caused by improper storage, unauthorized modification or personal misuse.
International shipments of bag products may be subject to import duties, customs taxes and inspection fees stipulated by local authorities of the destination country. All such charges are borne solely by the customer and are not included in product prices or standard shipping fees.
7. Contact Information
Should you have any questions or inquiries regarding this Shipping Policy and your order logistics status, please feel free to reach out to us via the official contact details below:
Trade Name: CHRISTINA KENSHAE DANIEL LONG
Phone number: +1 406-223-5863
Email: contact@ckdlbrand.shop
Physical address: 511 Wilson Welch Rd, Mendenhall, MS 39114, United States